One of the most striking issues identified in the paper is the financial burden imposed on Ugandans for ID services. The fixed fee of UGX 50,000/- ($13.78 USD) for replacing identification cards is markedly higher compared to neighboring countries like Kenya, Rwanda, and extends even to South Africa and India. In a nation where approximately 30.1% of the population lives below the poverty line, this exorbitant fee exacerbates social inequalities and restricts access to essential services for many Ugandans.